Frequently Asked Questions

Everything you need to know about shopping with Odette

How can I track my Odette order?

Once your order is shipped, you will receive an email with a tracking link and number. You can also track your package directly through the 'Order History' section in your account dashboard.

What is your return and exchange policy?

We offer a 14-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our Returns Portal and follow the step-by-step instructions.

Do you offer international shipping?

Yes, Odette ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between specific collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Odette is committed to ethical fashion. We prioritize the use of organic cotton, recycled polyester, and eco-friendly dyes in 70% of our current collections, aiming for 100% by 2025.